Our newest team member, Michael Caiola, joined the Central New York Veteran's Outreach Center in 2017 and is committed to helping our area's Veterans. As the Intake Worker for CNY VOC, Michael is the first team member veterans and their families meet. He is responsible for the intake operations of all Veterans seeking assistance. His duties include conducting needs assessments, determining which program a Veteran is eligible for, case management, and linking Veterans with other necessary services. Michael, a veteran himself, served in the United States Air Force and is a Mohawk Valley native.